Thanks for posting in the Community, Alisonb2727!

There's  an ongoing Product Investigation with the information you have shared when trying to connect your bank account in to QuickBooks Online. The investigation number is INV-88818:Cannot link account on direct feed getting error - "Something unexpected happened before we could complete your form".

I would recommend contacting our Customer Care Team. That way, they can add your account to the investigation and escalate the case to our senior support to help connect the bank account.

Here's how to contact support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
 

• Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call us. M-F, 8:30 AM to 6:30 PM, AET.

Feel free to post your concerns in the Community or click the Reply button for follow-up questions. We'll be happy to help. Have a good day!