Hello there, @Annie01. We understand the importance of resolving the issue as soon as possible for this function to run smoothly. We're here to share some updates regarding this issue.
Currently, we have an ongoing investigation into the error you mentioned when reconnecting to ANZ direct feeds in QuickBooks Online (QBO). Our engineer is already aware of it and is currently working on it. We appreciate your patience as we investigate this further.
For now, I'd recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about the investigation.
Here's how:
- Go to Help.
- In QB Assistant, enter the topic you need help with.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Here's an article for the schedule details: QuickBooks Online Support.
We'll also include these articles if you want to enter bank transactions manually into the program: Manually add transactions to accounts in QuickBooks Online.
Additionally, you may visit these helpful guides for categorising and reconciling accounts in QuickBooks:
Let us know in the comment section if you have other queries about managing your bank transactions in QuickBooks. We'll be around to help you. Take care always!
