Jess,

Thanks for the completely useless information and another person from QB treating me like I am incompetent.  So, I can log in to my bank account. It works perfectly.  The only failure is your crappy system. I had someone from QB connect screens with me and see it wasn't working and that things would be escalated and I would get an email.  Neither of these things have occurred as far as I am aware.

Please keep up the good work.