Thanks for the prompt reply and for sharing additional details about your concern, @beecheesymiami. Allow me to chime in and help you with the reconciliation process in QuickBooks.
When reconciling in QuickBooks, you need to review your accounts to match your real-life bank and credit card statements. In your case, I'd suggest contacting your bank and verifying those transactions since the bank statement will be the basis for the reconciliation process.
From there, they can check the transactions and why it doesn't appear in your bank statement. Once fixed, you can follow this article in reconciling your account: Reconcile an account in QuickBooks Online.
Also, I'll be sharing these resources that will help you fix issues when reconciling and how to undo transactions from reconciliation:
If there's anything else I can help with, feel free to post here anytime. I'm always around, ready to help. Take care and stay safe!
