Thank you for doing the troubleshooting steps provided above, CJ_Aus.
I would suggest to contact our Customer Care Team to further investigate on this one for you. Here's how to contact customer support:
How to contact customer support
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us.
Feel free to know if you need further assistance. Thanks.
