Hi, @Jdean011. I'm here to provide additional troubleshooting steps to isolate the issue you had with the Amex account.
I can see from the screenshot you've added that you're getting error 102. This error happens when your bank's website is undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks.
As an initial step, you can manually update your account as suggested by MaryJoyD above.
If you're getting the same result, I recommend checking out your bank and credit card's website to make sure everything is working on their end.
- Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
- Look for any messages, notifications, or alerts. This should tell you if something isn't working.
- Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.
If everything looks good, you're now ready to work with your bank transactions as before. And, here's how you can categorise the entries: Categorise and match online bank transactions in QuickBooks Online.
However, if the error continues, you can get back to our Support Team for further assistance. A live representative can look into your account securely and review the previous case you had to fix this connection issue.
Let me know if you have any other follow-up questions about Amex and QuickBooks connection. I'll be right here to provide additional help. Keep safe!
