Thank you for following the recommended troubleshooting, harriet5.
Since none of it worked, I recommend contacting our QuickBooks Online support. They will be able to check your account further. And create an incident report for the affected bank.
Here's how:
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
Please let me know how it goes after contacting them. I'd be glad to answer should you have other concerns.
