Hi, @jesuschrist5.
Allow me to step in and provide some updates about downgrading QuickBooks subscriptions.
I've checked our investigation list to verify if there's an on-going issue about downgrading the service in QuickBooks, but we have no reports of any. If you've already followed the steps provided by my colleague @ReaM and the same thing happens, I recommend contacting our QuickBooks Online Support Team.
They have additional tools to pull up your account and downgrade your subscription. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.
Here's how to contact our customer support:
- Sign in to your QuickBooks Online company.
- Select Help (question mark icon) at the top right.
- Select Contact us to connect with a live support agent.
For additional reference, you may want to check these articles:
Please know that you're always welcome to post if you have any other questions about your QuickBooks service. Have a good one.
