I appreciate you reaching out here in the Community, Barry. I'd be glad to guide you toward resolving this so you can access your data and continue working with your QuickBooks.
Before we proceed, I'd like to ask what password you entered when logging in. Is it the Admin password or the Intuit account password?
When QuickBooks asks you to log in, you'll need to enter your Admin password that's associated to your company file.
However, if the Admin password does not work, I suggest entering your Intuit account password. If neither of them works, you can reset your password by clicking I forgot my password.
Here's how:
- Open QuickBooks and open your company file.
- Select I forgot password on the sign in screen.
- Type in your email, then select Next. An email will be send to email you've entered.
- Enter the token from your email.
However, if you're unable to reset the password, you may login through CAMPS to double-check your information if it matches.
If you have more concerns related to QuickBooks, don't hesitate to reply here. We're here to help.
