Hello there, @ubcgroupusa.

Let me help share some details about setting up email service in QuickBooks Desktop. 

When using Gmail account when setting up an email service, QuickBooks will recognize the name that was set up on your Gmail account which will show as your complete first and last name in the From field email header. 

However, when sending an email using the QuickBooks webmail, the default sender's name format is your FirstName.LastName (i.e. J.Doe) and there isn't an option to change it as of the moment.

I understand how this option would be helpful for you, and I'll make sure to take note of this. 

For additional reference, you can check this article to learn how to set up your email service with QuickBooks Desktop: Set up email service. 

Please know that you're always welcome to post if you have any other questions about the email service. Have a good one.