We appreciate your efforts in attempting to resolve this on your end, Sidney. It's helpful that you've already taken those troubleshooting steps, and we'll ensure to use the information you've gathered to get to the bottom of this.
Bank error 101 occurs when QuickBooks detects an inactive account, such as one with no transactions in the past 12 months or where terms and conditions for third-party access haven’t been accepted. Error 103, on the other hand, indicates an issue with your bank's security permissions.
To resolve these errors, I recommend re-logging into your bank's website. Once there, confirm that your account is active and check for any messages, pop-ups, or security prompts that require you to accept new terms or policies. After you have acknowledged these, return to QuickBooks Online and refresh your account to re-establish the connection.
If the problem persists after these steps, I recommend contacting our Live Support team for further investigation. They have the tools to double check this matter further and provide solutions.
Here's how to connect with them:
- Inside QuickBooks Online, navigate to the Help menu.
- Select the Search option and type "contact support".
- Choose the Contact Us tab at the bottom.
- Enter the question, keyword, or topic you need help with.
- Follow the prompts, then choose a way to connect with us.
Please note that support availability varies depending on your QuickBooks Online plan.
Let us know how things progress on your end. We’re fully committed to ensuring everything runs smoothly for you.
