@windyl0u  RE: I don't understand why QB insists on giving out answers that do not meet the questions criteria. 

Well, they'd first have to read the question, and then also actually understand it, and then know how QuickBooks works, and then figure out an answer that actually addresses the question.  For some reason, that seems to be a tall order for the reps that post here.

What is it you need, related to the original question?