I appreciate your dedication in attempting all possible troubleshooting steps, @ChristinaL. Currently, there are no reports associated with the error message you encountered.
To fix this matter and to connect your Shopify Balance successfully with QuickBooks, I recommend reaching out to our live support team for help.
Here's how you can get in touch through QuickBooks Online (QBO):
- Log into your QBO account.
- Navigate to the Help (?) icon at the top right corner of the page.
- Click on the Assistant tab for support from the QB assistant, or go to the Search tab and type in Contact Us to receive help from a specialist.
- Click on the Contact Us button when it appears.
- Select your preferred method of connecting with them:
- Callback - to reserve your spot and get someone to call you back
- Chat - to start with a conversation with an expert through chat
Please take note of the supporting hours of the Live Support Team. For more information, refer to this article: Get help with QuickBooks products and services.
Lastly, I have compiled some articles that guide how to review and match transactions:
You can always add a reply in this forum if you need additional assistance connecting your Shopify Balance with QuickBooks. The community team is always available to provide support and guidance to help you navigate through any challenges you might encounter.
