I've compiled some troubleshooting steps that will help you import your transactions from the Square app to QuickBooks Online (QBO), Chris. Let me outline them for you below.
First, verify and ensure the connectivity between your Square app and QBO is active.
However, if the issue persists even after verifying the status, it could be due to excess data buildup, which could also affect the platform's performance. To address this, as Chrea mentioned, kindly open your QBO account using a private browser.
Here's how:
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Shift + N
If the transactions import successfully in the private session, revert to your regular browser and clear its cache and cookies. This will help QBO reestablish its full functionality. If the issue continues, consider switching to another supported browser.
On the other hand, if it still doesn't work you can also consider disconnecting and reconnecting your Square app to QBO. This can help refresh the connection and resolve any configuration issue that could have arisen during the integration process.
Lastly, I'll provide articles that can help you in managing your transactions in QBO:
Feel free to return to this thread if you have further concerns about importing transactions from the Square app into QBO. Our team is always here to help you.
