I see how crucial it is for all your employees to have access to their timesheets in the workforce app, steallen. Let's examine the settings configuration to verify their limitation to the timesheet viewing functionality and walk through a few troubleshooting measures together.

Since only a few of your employees are experiencing the issue, you can turn on mobile time entry for an individual. Given that you want them to view their timesheets in the QuickBooks Workforce app while preventing them from clocking in or out, follow the steps below:

1. In QuickBooks Time, go to Company Settings, select Time Options, then Time Entry.
2. Remove the checkmark on Allow team members to manage their own timesheets and Allow team members to track time on the mobile app checkboxes, then Save.
3. Go to the My Team tab and select a team member.
4. Click the Permissions tab.
5. Select Mobile time entry, and then Save.
   1. To let them manage their timesheets from any platform, select Manage my timesheets, then Save.
6. Repeat for each team member you want to have mobile time entry access.

Once fixed, you can allow team members to submit their timesheets from a mobile device. Refer to this article for details: Change QuickBooks Workforce settings and permissions.

However, I recommend letting your employees refresh the app if the issue persists. Before proceeding, please ensure that any data saved on their mobile device has synchronized with the web dashboard. Afterward, let them follow these actions to reset the app data:

1. Click More and go to Settings.
2. Select Reset App and click Reset App to confirm.

Moreover, check out this reference for more ways to repair the app: Troubleshoot QuickBooks Workforce.

Furthermore, save this guide to edit, delete, approve, and reject timesheets or insert a break for your team members or crew: Manage timesheets in QuickBooks Workforce.

Interested in streamlining your Time Tracking (Workforce) and Payroll processes? Explore QuickBooks Payroll now.

Please know you can always communicate your questions about managing employees or timesheets in the comment section below. The seamless operation of your team is of utmost importance to us.