This is not the experience we want you to encounter, bbblaurie. Let's perform some troubleshooting steps to help you run your application without any hindrance.
Before we begin, we have to make sure that your QuickBooks Online app is updated. This will help address common errors and optimize the overall performance of the application.
In the QBO Desktop app, go to File option and select Check for updates. Allow the update process to complete. Then let's observe if the logout issue persists.
If updating still doesn't work, we can uninstall and reinstall the app on your computer. If reinstallation fails to fix the problem, I highly recommend contacting our QuickBooks Support Team wherein you'll be provided with real-time assistance.
Here's how:
- Sign in to your QuickBooks Online (QBO) company.
- Select (?) Help in the upper right corner of your screen.
- Type a question or topic you need to help with, then select Contact a human.
They have the tools to assist you further with your concern using a screen-sharing session.
Moreover, you can check this article to learn more about basic troubleshooting steps in the QBO desktop application:
Download and use the QuickBooks Online desktop app.
You can also refer to this page to learn how to set up accessibility for multiple accounts from single tabs:
Access multiple QuickBooks Online companies.
Let me know if there's anything else we can do for you, bbblaurie. We're here to help. Have a great day.
