We appreciate you joining us in this thread, Jocelyn001. I'll help you get relevant help from our technical team to ensure you can sign in to your Intuit account without errors.

Beforehand, could you access your account using an Incognito or private window? If so, please ensure the QuickBooks website isn't blocked in your browser. This can also prevent you from finding and signing in to your account.

Depending on your browser, you can refer to this article for guidance: Why doesn't anything happen when I select a button or link?

If the issue persists, I recommend contacting our customer support team for further assistance. They can thoroughly dig into this matter and determine why you're unable to access your account. Accordingly, they can provide the most appropriate fix or workaround to get you back to business.

To connect with them, access this link and log in to your account using a private window: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.

Alternatively, scroll down to the section entitled I've tried all of the self-help options and still can't sign in in this material to locate their contact information: Recover your Intuit Account if you can’t sign in.

Moreover, you may want to enhance your data security by updating your sign-in credentials or other information for your QuickBooks products. Note that you can do this directly in the Intuit Account Manager.

Please feel free to reach out in this forum whenever you need help accessing or navigating your QuickBooks Online company. We are here to answer your questions and provide the guidance you need