Hi ZackE

Thank you for your response. I understand the process of becoming the primary admin, as I have already gone through it for both of our company accounts (one for the US and the other for Canada in QuickBooks). I believe the issue lies in the fact that when I submit the request, it seems to be directed to the wrong account due to the similar names—one ends in “Inc.” and the other in “LLC.” As a result, no action is taken, even though I have the appropriate authorization.

This has been quite frustrating, especially since the agent I spoke with refused to assist me with the technical issue, citing that I didn’t have the necessary access. It was critical that this issue be resolved, as our tax return was due today. I would greatly appreciate your help in ensuring this matter is addressed promptly. 

Thank you, 

Jessica