Hi there, C-Intec. I see that you're experiencing issues with user accounts not appearing in QuickBooks Desktop. Let’s tackle this issue together.
Firstly, please create a new user with the same settings as the missing one. This will help identify if the issue is related to the account setup. After creating the new user, make sure to give it approval permissions. If the new account appears correctly, the problem may be with the original account, and you'll have to delete and recreate it.
Moreover, if the new dummy account does not show up, it may indicate potential problems with your QuickBooks company file. I suggest performing a verify-rebuild to pinpoint and fix file issues.
To Verify your company file, here's how:
- Go to Window and Close All.
- Navigate to File, then select Utilities.
- Click Verify Data. Moreover, if you see:
- QuickBooks detected no problems with your data - this means that your data is clean, and you don't need to do anything.
- If there is an error showing - search it on our QuickBooks Desktop support site to know how to resolve it.
- Your data has lost integrity - There is a data damage in your file. If this happens, consider rebuilding your data.
To Rebuild your company file, please follow the steps below:
- Navigate to File, choose Utilities, and then select Rebuild Data.
- QuickBooks will prompt you to create a backup before rebuilding your company file. Click OK. A backup is mandatory before proceeding.
- Choose a location to save your backup and click OK. Ensure you don't overwrite an existing backup file. Provide a new name in the File Name field and click Save.
- Once the rebuild is complete, you will see a message indicating Rebuild has completed. Click OK.
- To check for further issues, go back to File, select Utilities, and then choose Verify Data.
- If the verification process detects more errors, you'll need to address them manually. Locate the errors in the qbwin.log by searching the QuickBooks Desktop support site for solutions.
- If the error isn't listed or persists, consider restoring from a recent backup. Go to File and select Open or Restore Company.
For reference, here's an article you can check: Verify and Rebuild Data.
If this steps don't resolve the issue, or if you encounter further complications, please contact our live support team. They have the tools to further investigate the cause of this issue and find out what's going on.
Additionally, if you require assistance with your Accounts Payable workflow and would like to generate reports on this topic, please refer to the following articles for more information:
We’re here to provide further assistance on this matter, C-Intec. Please don’t hesitate to utilize the Community space if you have other questions or concerns.
