Hello, @lustitia. I'm here to help you with your browser issue.

To isolate the issue further, I recommend basic browser troubleshooting steps you can perform. Before that, try to verify the internet connection if it is stable. Try to log out and log in to your account in the browser.

If the issue is still the same, let's open your account using the incognito window to check if there's a possibility of a webpage issue.

Try the following:

• Mozilla Firefox: CTRL + SHIFT + P
• Safari: Command + SHIFT + P
• Microsoft Edge and Google Chrome: CTRL + SHIFT + N

If it's a success, return to your regular browser. Then, clear your cache to start afresh. If the issue remains, consider switching to other supported browsers installed on your system.

Additionally, if everything is settled and cleared, you can run a report in QuickBooks Online to get an overview of your business finances.

Feel free to post here again if you have concerns about shortcuts not working. I'll be glad to help you with that.