I appreciate you bringing this to our attention, Kelly. Your experience is valuable, and I want to address this issue promptly.
Let's start by safeguarding your data. First, you have to create a complete backup of your QuickBooks file. Once that's done, we'll proceed with a fresh installation. Uninstall the current version, restart your computer, and then reinstall QuickBooks from scratch. After installation, sign back in and restore your company file from the backup you created.
This process resolves login and email-sending issues by giving you a clean slate. However, if the issue persists, I'd suggest contacting our QuickBooks support team. They can offer personalized assistance through screen-sharing sessions to identify and resolve the specific issues you're facing.
- Open your QBDT company.
- Go to the Help tab and select QuickBooks Desktop Help/ Contact Us.
- Click on Contact Us.
- Enter a summary of your concern, then click Continue.
- Follow the on-screen steps to continue.
- Choose a way to connect with us. You can either select Chat with us or Have us call you.
Always remember that this space is dedicated to supporting you every step of your QuickBooks journey. Your satisfaction is not just a mere goal for us; it is a deeply cherished commitment we hold dear to our hearts. I wish you nothing but continued success in your business endeavors.
