@DMR21  You shouldn't feel too bad; while a lot of people think of tech bandits and other kinds of hackers out there when it comes to data breaches, it hardly ever is.

Most data breaches come down to social engineering, just as you experienced.

Doesn't help that most customer support has degraded to the point that people will jump at the chance to speak with a 'customer support agent' that even appears to care about your problems. Makes for an atmosphere where all the con artists have to do is appear pleasant.