Thank you for bringing this issue to our attention, Crystala. I understand you're experiencing an error when printing or exporting reports to PDF in QuickBooks Online (QBO). Let me guide you through some troubleshooting steps to resolve this problem.
If you're using Mac, you can go to Troubleshooting printing in Safari for Mac. On the other hand, if you're using Windows, please follow these:
Part 1: Make sure you can print a local PDF document
- If you have a PDF document saved to your hard drive, open it from within Acrobat/Reader from File menu and test to be sure you can print it.
- If you do not have a local PDF document, use Windows Search and look for all files and folders, using *.pdf.
- If you cannot print a local PDF file, choose one:
- If you have not yet updated or repaired Adobe, go to Updating, repairing or reinstalling Adobe Reader and follow the steps, then return to this page and begin Part 1 again.
- If you have already updated and repaired Adobe, complete Part 2 and 3 below.
Part 2: Make sure you can view and print a PDF document from your browser.
- Open the browser you use to access QuickBooks Online.
- Open a PDF in your browser. If you don't have one, you can use: http://www.irs.gov/pub/irs-pdf/f1040.pdf
- You should be viewing a PDF inside the browser window. If you cannot view the PDF, try bypassing the plug-in.
Next, you can follow the Step 3 and for detailed information about the error you're experiencing: Test sequence for PDF printing issues.
Moreover, I've added this article as for your reference in customizing reports: Customize reports in QuickBooks Online.
Please feel free to visit the Community again if you have other concerns about your invoice preference in QuickBooks Online. I'll be here to provide a helping hand.
