The System Administration changes are automatically made by QuickBooks, @Sharon119. Let me explain the reasons below.
As stated by my colleague, System Administration changes can occur due to the following:
- Changing a record, which affects another record.
- Connecting a third-party app to QuickBooks. When the app sends data or makes changes to your existing data, this appears as a System Administration event.
- Creating a recurring transaction, such as a recurring expense. If QuickBooks automatically adds an instance of the transaction to your books, a System Administration event appears in the audit log.
- Setting up other events to happen automatically, even when you’re not signed in.
You can check out this article for more details: Use the audit log in QuickBooks Online.
Product and service information changes can occur due to updates from connected third-party apps reflected in QuickBooks. If no app is connected, I recommend contacting our support team. They have the necessary tools for a thorough investigation and can create a ticket if needed.
Here's how:
- On your browser, sign in to your company file.
- Go to the Help menu.
- Select Contact Us, then choose a topic to connect with the right expert.
Additionally, you can check out this article for the support scheduled hours: QuickBooks Online Support.
Furthermore, you can refer to these articles if you want to make changes to your account information to enhance security:
I'm always here if you need clarification about the changes made in your QuickBooks account or have any other QuickBooks questions.
