Your efforts in troubleshooting the verification process are appreciated, @peakind. Let me provide you with some information about the two-step verification process while using your QuickBooks Online (QBO) account
In QBO, you're asked to pass the two-step verification due to number of factors such as the device, network, or browser you've signed in to. This is to make sure that your account is not being compromised when verifying your account identity.
Moreover, if you're signing in from a trusted device, you'll be asked to verify your identity due to external factors such as an ad blocker.
However, if what stated above don't apply to your current situation, I'd suggest contacting our QuickBooks support team. They have the necessary tools to isolate your concern and can pull up your account via screen-sharing sessions.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to the Help icon.
- Click the search tab and select Contact Us.
- Provide a summary of your concern and click Continue.
- You can either choose to chat with us or request a callback.
Alternatively, you can reach our support team directly through this website: Contact QuickBooks Support.
In case you want to learn how to customize user role in your account, you can check out this article: Add and manage users.
I'll always be around if you require additional assistance handling your account's sign in security. Let me know in the comments below so I can further back you up.
