I can definitely help you, Lanae. My goal is to work alongside you to overcome this roadblock and figure out the reason behind the missing dropdown when selecting a specific QuickBooks account. Together, we'll troubleshoot this issue, enabling you to move forward with your work and successfully upload your transactions. I'm committed to finding a solution that will get you back on track.
 

At this time, there is no ongoing investigation about a missing dropdown when choosing the account from which the transactions are imported. As a result, you are also unable to click the Continue button.


 

In the meantime, let's perform some troubleshooting steps to rule out the possibility of a browser issue. Sometimes, accumulated cache files in your browser cause unexpected behavior, such as the one you're experiencing. Start by logging in to your QuickBooks Online (QBO) account using an incognito or private window. Please refer to the keyboard shortcuts below:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N
   

After doing so, check if the dropdown is now visible. If this resolves the problem, return to your default browser and clear the cache to refresh the page. Alternatively, other supported browsers could be utilized. 

Dropping a comment below is the easiest way to get in touch with me here in the Community forum if you have additional queries about importing transactions, Cjjcmg. Remember, I'm dedicated to helping you navigate our program with ease and efficiency.