Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
ShyMae
QuickBooks Team

Reply to message

I understand how essential it is to ensure timely payment to your employees, Becky. I acknowledge your commitment in this matter. When reactivating QuickBooks Desktop Payroll, the process varies depending on the type of subscription.

 

If you're using the Enhanced and Basic type, you can reactivate it within the program or through your Intuit account. Before you proceed, ensure you have a supported version of QuickBooks Desktop.

 

In case you're using the Assisted version, I suggest contacting our payroll team for further guidance.

 

Now, let's login through CAMPs to check your payroll subscription status.

 

  1. Visit camps.intuit.com
  2. Sign in with your Intuit Account info. It may differ from what you use to sign in to your company file.
  3. Choose QuickBooks Desktop to go to CAMPs.

 

If the status is reactivated but doesn't appear on your company file, please ensure your company is updated to the latest version and your payroll tax table is current. Outdated ones can cause unexpected behavior.

 

Additionally, let's re-enter your service key to ensure seamless reactivation and to maintain accurate payroll processing for your business.

 

Here's how you can do it:

 

  1. Head to the Employees menu. Click My Payroll Service.
  2. Select Manage Service Key.
  3. Look for the service key. Remove it.
  4. Press Yes. Tap Add. Re-enter your active payroll service key. Pick Next.
  5. Re-type your disk delivery key and Next.
  6. Tick Finish, then OK
     


If you're still experiencing the same thing, I recommend contacting our dedicated payroll support for a more thorough investigation. Here's how you can reach our experts:

 

  1. Go to the Help menu. Select QuickBooks Desktop Help/Contact Us.
  2. Choose Contact Us.
  3. Type a short description of your issue in the box provided. Click Continue.
  4. Sign in to your Intuit account.  Pick Continue, then Continue with my account.
  5. You'll receive a single-use code in your email; enter the code and Continue.
  6. Hit Have us call you.
     


For future reference, I'm adding these resources as a guide in managing your payroll items and employee's paycheck:

 

 

Let me know how it goes after following all the recommendations above. Your needs are my priority, Becky! 

Need to get in touch?

Contact us