I acknowledge you for following the steps provided by my colleague above, Scotty666. Let me route you in the right direction to get some clarification about converting data from QuickBooks Online (QBO) to QuickBooks Desktop (QBDT) for Mac.

Currently, the only versions that can move company files are QuickBooks Desktop Pro, Premier, and Premier Accountant Editions. You can avail of the trial versions mentioned above by contacting our QuickBooks Desktop support.  

To contact our live support, you can call us by dialing the number provided in the Need help getting in touch section under this article: Contact QuickBooks Desktop support.

Moreover, visit this article to have up-to-date information on your application: Update QuickBooks for Mac to the latest release.

Please keep us posted and update me on the progress, Scotty666. The Community is always here to help you if you have any further questions or concerns about converting data from QBO to QBDT for Mac. Stay safe.