In May 2024 I was charged my yearly subscription, $1005.94. Then in July I received a call that I owed $899.95 for my yearly subscription? I explained I had already paid for it and the rep asked if I was using the payroll feature. I said no and he said I needed the $899.95 package and not the $1005.94. He said I would receive a refund for the earlier charge. I received an email denying my refund stating it was past the 60-day refund period. I called several times and spoke to a different person each time that said I would receive my refund. Today I received another email denying my refund. So, I have paid double for my service! In fact, I believe they jacked around with me so I couldn't get the refund on the $899.95 either! Very unethical business practice!