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Replying to:
Ethel_A
QuickBooks Team

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I'm here to provide answers/information to your questions about credit memos in QuickBooks Desktop (QBDT), @Nagakambing.

 

 It is not automatic but there is an easy way to apply the credit memo to an invoice.

 

There will be a prompt when you record a credit memo. Please see the screenshot below:

 

A window will appear displaying the pre-selected invoices when you choose the last option. Click Done to proceed after choosing the correct option.

 

The credit memo is now applied to the chosen invoice.

 

Furthermore, I have provided this useful reference that compiles articles aimed at assisting you in organizing your customer transactions: Get started with customer transaction workflows in QuickBooks Desktop.


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