More bureaucracy is not the proper solution. You might ask, why am is this guy being such a pain. Here is why: I also have three company files with QB Desktop that I recently took on the responsibility for accounting and was facing the same situation. Called intuit and was given the same recommendation suggested.....blah blah blah, send a photo ID, Articles of incorporations etc.. Just as I was about to reach out to gather all this info, I called Intuit again. Surprise-- I actually reached someone at Intuit that was able to help. I was guided to Company, User, manage users and within two minutes I was able to change the primary admin to me.  

I know that I am not alone in the frustration faced with Intuit "experts'.