Thanks for bringing this to our attention, jackscanlon01. I also appreciate the effort of taking the initiative to reach out to our Live Support team to resolve your concern. This isn't the experience we want you to have.
 
Rest assured, We're here to escalate your case to our Next Level Help team. They'll review your comments and the recent cases that were created.
 
Our support will contact you within 1-2 business days to provide updates on this case.
 
We appreciate your patience and will do our best to assist you. Please feel free to reach out to the Community if you need further help.