I appreciate the work you've done to fix the issue, @cascade creative. I also recognize the importance of creating an invoice in QuickBooks Online (QBO). I'll guide you to the department that can handle this matter effectively.
Since you already completed the basic troubleshooting, I recommend contacting our customer support team. This way, they can securely access your account and conduct further investigation.
Here's how to reach them:
- Hover over to the Help menu, then click the Search tab.
- Press Contact Us.
- Choose a specific topic or Ask about something else, and type in a short description in the box provided.
- Select Continue, then pick the Chat or Callback option.
See this article for our operating hours: QuickBooks Online Support.
For future reference, I'll include this guide to help you track and enter customer-paid invoices to ensure the accuracy of your accounts: Record invoice payments in QuickBooks Online.
Please inform me of any developments, @cascade creative. If you have questions, feedback, or concerns about the invoice in QBO, feel free to reach out to the Community. I'm here to help.
