Thanks for chiming into this thread, Dislike. I recognize the importance of the app to your business. Let's ensure it functions well on your end.
Before we proceed, may I know if you've seen any error messages when opening the QBO Desktop app? It will help us check for any ongoing investigations and provide a suitable response.
Moreover, I recommend running QuickBooks Online (QBO) on a Windows 64-bit computer to avoid unexpected behavior. It could be why you can't open the app.
However, if your computer meets the requirements for this app to function well, it's best to uninstall and reinstall the app to refresh its settings. I'll show you how.
Here's how to uninstall a program from your computer:
- Right-click on the program you want to remove.
- Select Uninstall or Delete.
Once done, re-install the QBO Desktop app. Kindly navigate this article and refer to Download the QuickBooks Online desktop app section for a complete guide: Download and use the QuickBooks Online desktop app.
Meanwhile, you can temporarily use the web browser to access your account and complete your work.
Additionally, you can check out this article understanding about how to navigate and use bookmarks in QuickBooks: Understand the navigation menu in QuickBooks Online.
Feel free to comment on this thread and tag my name for follow-up questions or any other concerns in QBO. I'll be around anytime you need help. Stay safe.
