This isn't the experience we want you to have when logging in to QBO, Kavya. Let me direct you to our Support Team for further assistance.

It's best to contact our Support Team again to conduct additional investigation. Our Support Representatives have the tools to determine the root cause of the problem.

If you require changes to your Intuit Account credentials, you can update or change them in the future.

We value customer experience and businesses. We're looking forward to a resolution on this. Take care.