Let's work together to get your bank account connected. Kristin

While reconnecting the account, did you receive any error messages? If so, could you please share the exact error message or a screenshot of it? This information will help us provide a more tailored solution.

In the meantime, please log in to your QuickBooks Online (QBO) using an incognito or private browser. Utilizing these modes prevents the use of your cache, which, although designed to make your browser run faster, can sometimes cause unusual program behavior over time. Here are the keyboard shortcuts for supported browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, please try linking and updating your bank account again. If it's successful, clear your browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected. 

Additionally, ensure to reconcile your accounts to keep them accurate and up-to-date.

Let us know if you have other concerns with your bank's connectivity. We're here to help you in any way we can.