We value your feedback and we understand that you're upset about not granting access to projects and customers for users, @lajo0611

Please know that QuickBooks Online, like any other software, has certain features that you feel are lacking or could be improved. This is why we recommend sending feedback. If you haven't yet, I suggest sending one to our Product Developers team by following the steps shared by Maybelle_S above.

You may visit our Customer Feedback page to get updates about the status of your request.

While your request is highly prioritized, our developers will need to make a careful study before they consider adding it to our services. Thus, we're unable to provide a specific timeframe of when will this option be available soon. Rest assured that our developers are doing their best to look into this.

Furthermore, you'll want to visit this article to learn more about usage limits: Learn about usage limits in QuickBooks Online.

We appreciate your patience on this, @lajo0611. Leave a reply if you have further questions about user access or any other QuickBooks-related concerns. We'd be glad to provide the necessary help.