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Let me guide you on what you can do about this, Richard.
In normal scenarios, you'll only have to make sure that the format and mappings are correct for the import to go through. You'll be able to determine if there's a need to correct the field since the fields will show in red. At the same time, click the Overwrite all values for each product and service box. I've added this screenshot for your reference:
If you want an easier way to update the prices, I suggest sending feedback to let our product team know how this will be a great benefit for your business. To do so, follow the steps outlined below:
- Go to the Gear icon, then Feedback.
- Enter your comments or product suggestions. Then select Next to submit feedback.
This goes to our Product Development team to help improve your experience in QuickBooks Online. You can also track feature requests through the QuickBooks Online Feature Requests website.
Apart from this, QuickBooks caters to different reports that will tell you the different aspects of your business. Learn how to customize them to ensure you'll get the right data. Read this article for more details: Customize Reports in QuickBooks Online.
You can always reach out to us if you need anything else about importing prices. We're here to make sure everything is taken care of. Have a nice day!