I wish you didn't have to go through this challenge when reconciling your account, Susan.
There's an ongoing investigation into the missing bank statements from Chase Bank in QuickBooks Online. Rest assured that our Product Engineers are diligently working to resolve this matter. However, we can't give you a precise timeframe for the resolution right now.
Therefore, I recommend contacting our Customer Care Support team. They can add you to the list of affected users to receive timely updates via email. You can also report the case regarding the missing transactions to get it examined thoroughly with their tools and expertise.
Here's how:
- Open your QuickBooks Online company.
- Click Help (?), then proceed to the Search tab.
- Select Contact Us.
- Pick a topic that relates to your concern or Ask about something else.
- Choose Start a chat or Get a callback from an expert.
In addition, consider referring to their support hours to ensure you can get the assistance you need.
On the other hand, you might want to scan these resources for guidance on organizing your transactions and ensuring they match your actual bank and credit card statements:
Stay in touch for questions or clarifications when reconciling your accounts in QuickBooks Online. Please click the Reply button to add your queries.
