My main goal is to ensure you can reactivate payroll and continue using the service, CJBH. I'll provide the steps to fix this.
First, I'd like to know if you encounter any errors when reactivating payroll. May I know where you see the subscription is active? It'll help us investigate the cause of the issue and provide accurate steps to rectify this. Adding a screenshot would be a great help, too.
To troubleshoot the issue, ensure you are running a supported version of QuickBooks Desktop and that the program is updated to the latest release. It is essential, as outdated versions can cause reactivation issues.
Then, reactivate the payroll subscription again. Once done, the process will take up to 24 hours to fully complete (it'll show Active after).
If the issue persists, I suggest refreshing your payroll information on the system. Then, re-enter your payroll service key. Here's how:
- Go to Employees and then select My Payroll Service.
- In the QuickBooks Service Keys windows, choose Edit. Make sure to take note of the service key.
- Remove the payroll service key. Select Next.
- When the Payroll Update message appears, choose OK.
- Verify the Service Status shows Active and then hit OK.
In case none of this fixes the problem, I recommend contacting our Payroll Support Team. They have tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
Finally, I've added this article to help you pay your employees: Create and run your payroll.
You can always click the Reply button if you have additional questions or concerns about working with your payroll transactions, managing employees' profiles, and other QuickBooks tasks. I'm ready to help you out.
