Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
MarkAngeloG
QuickBooks Team

Reply to message

Hi there, @buddy6 

 

When you're seeing the message to reactivate your subscription but the activation page shows your subscription is active, it could be that the application is out of sync to the online activation page. Rest assured, I'm here to help you synchronize your QuickBooks Desktop application to our subscription validation system.

 

Here are a few steps to resolve this:

 

  1. Refresh Your Data.
    • Close QuickBooks Desktop and reopen it. This action might prompt the system to update the subscription status correctly.
  2. Log Out and Log Back In
    • Logging out of your QuickBooks account and logging back in can help synchronize the subscription status.
  3. Check for Software Updates
    • Ensure your QuickBooks Desktop is updated to the latest version. Go to the Help menu, select Update QuickBooks Desktop, and then click on Update Now.
  4. Reactivate Your Subscription
    • If the problem persists, manually reactivate your subscription. Go to Help, select Manage My License, then Sync License Data Online. This step ensures that your subscription details are updated.

image.png

 

If the issue persists, I recommend contacting our QuickBooks Desktop support. They can securely access your account information and troubleshoot the issue further. For prompt assistance, please have your subscription details and any error messages handy.

 

Additionally, you can also consider managing your QuickBooks Desktop services with the Customer Account Maintenance Portal (CAMPs).

 

Please feel free to leave a reply if you have further concerns besides your subscription status in QuickBooks Desktop. I'm here to assist you any time.

Need to get in touch?

Contact us