Hello there, @Tilly111.
 
I would love to provide information regarding the general ledger report. However, before doing so, I'd like to ask what you see when running the report. Also, could you please provide a screenshot that prompts when pulling up the report?  It will help me identify the root cause of the issue. 
 
The thread will be open for any additional information you can provide. I'll keep an eye out for it. Have a nice day ahead!