We purchased QB Enterprise 2024 back in January, mainly to be able to use the payroll module. We didn't realize that the organization had QB payroll many years ago and we do not know who the primary principal was for payroll. QB is saying that they will not add the director of our organization as the Primary because we can't name and contact the former primary principal, in spite of having a letter from our headquarters instructing them to do so along with all the other necessary documents. This issue has been going on for months and I am very frustrated especially since I have to do payroll in Excel. If anyone has experienced this and found a solution, I would appreciate hearing from you.