Hello there, Jasper.
Let's perform some troubleshooting steps to ensure that your data from the Amazon Business app imports or correctly maps the date information into QuickBooks Online.
To start with, a full cache may cause Amazon Business transactions to import to QuickBooks Online without a date. I recommend logging into QBO using a private/incognito browser to verify the connection and rule out any webpage issues, as incognito mode doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, you'll need to clear the cache of your regular browser. It deletes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.
If the problem persists, I suggest disconnecting and reconnecting the app. This is done to establish a fresh connection and keep your data coming into QuickBooks with the complete details.
In case you need different guidelines for effectively managing your data or business using QuickBooks, you can visit this article: QuickBooks Online Help articles.
Please add a comment below if you have any further concerns about managing integration with your Amazon Business app in QBO. I'm always here to answer them for you. Keep safe, and have a wonderful day, Jasper.
