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Hello, everyone.
Please note that there's an ongoing investigation of the issue you have mentioned. Rest assured; our product engineers are now working on a fix.
While our product engineers are working to fix this as soon as possible, I recommend contacting our Online Team support to be listed as one of the affected users. Once added, you'll be notified via email when there's an update on this issue. Here's how:
- In your QuickBooks, click Help (?).
- Select either of these tabs:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
If the problem has already been resolved, you can refer to the following link for guidance on recording a payment from an invoice once it is paid: Record invoice payments in QuickBooks Online.
Lastly, you can let us know how it goes. Feel free to reach out to us at any time if you require additional assistance with managing invoices or any other QBO-related tasks. Our support team is available 24/7 to help you. Stay safe.