Maybe you should re-read my message. 

1. The issue started when I attempted the Contact Us process (which I've done many times). I entered my email, which QB recognized, and was told to enter the verification code sent to my email. It never arrived. That led me to calling support and speaking w/3 different people, including a supervisor. The last person, Emily, was Tier 1 support and was talking to the back office (Case # 15117891907). While on the phone (2 hours) I got emails from QBOCare (case #) and Customer Service (survey). I also received 2 emails from Emily. She told me the emails I was not receiving were coming from [email address removed] and suggested I send a suggestion to some team to resolve it. I requested she forward the case # to them since it had all the information and what we'd tried. She said she couldn't. I requested escalation, she said it was denied.

2. You removed the email address from my original message. That is the crux of the problem!?!?!?!?!?!?!?