After the 40 minutes on the phone with them before being hung up on, they said this is the format and you cannot go back.  So, to correct sales tax issues, I have to click calculate sales tax and make the changes there. Do duplicate invoices, I can no longer duplicate an existing invoice I am looking at, but have to back out to the customer screen, select the invoice I would like to duplicate and select the duplicate in the dropdown...same for voiding an invoice.

You are unable to email or view the pdf of an old invoice without converting the invoice to the new "modern" template.

Does intuit actually consult with end users before making these changes?