I appreciate you for doing the steps above, bexmg.
As we're restricted to the public forum and this issue requires a thorough investigation using the specialized tools available to our live support team, I suggest reaching out to our online support again. They can review the issue in their system and utilize their tools to identify the issue you're encountering.
Here's how:
- From the Menu (☰), tap the (?) question mark icon at the upper-right corner of the page.
- Tap the Help & Support option.
- You may choose Callback, Appointment, or Chat as your way to connect with us.
- Follow the onscreen process.
You can also use this material to know when's the best time to reach out to our support: QuickBooks Online Support.
Once the issue is resolved, you may want to proceed with recording the invoice payments of your customer: Receive an invoice payment using the QuickBooks Online mobile app.
The comment section is still available whenever you want to ask us. We're still around to help.
