This is a horrible reply. As the initiator of this ticket, I was supposedly included on the aforementioned incident for notification. As I later found out, the incident was closed and I never received a notification. Now referring to a prior notification without taking 2 seconds to look and realize the incident being referred to has been closed for months, then stating that engineers are "all hands on deck" is just false.  Step up your game Intuit QuickBooks. This is your product. Own It!