When I say a new browser I mean, a browser of another type. If you're having the issue in Firefox, open Quickbooks in Chrome or Opera instead. So you're in effect starting afresh and leaving behind whatever is in the cache and cookies from the old browser causing these issues... the software guys have in this instance overengineered things, in thinking that it would be handy not to have to put in dates for reports, something that only takes 30 secs!